Breakfast in America FAQ
For a question about a current order, or any other request, we are here to help you.
Order management
My order arrived with great delay.
We would like to apologize for this delay in delivery. Indeed, we do not conceive our job as a
restaurant owner as a simple delivery of our products. Our main objective is to make you live a
unique experience from the order taking to the tasting, including of course the delivery. For these
reasons, the delay must be convenient.
There are several reasons for this delay: a high level of activity in the restaurant, a sudden event that
occurs to our delivery staff or a shortage of staff on that day. Our teams prepare each order on the
spot as soon as they receive it, so the preparation time can unfortunately be longer depending on
the number of orders that accumulate.
Nevertheless, we would like to know all the details of your experience, please fill in the
following form.
My order is missing one or several products
We apologize for this error, we do our best to deliver your complete orders on time but despite all
these efforts, there are sometimes mistakes and we apologize for that.
To get the rest of your order, you just have to contact the shop where you placed your order by
phone and a delivery man will be sent to your home to deliver the missing products as soon as
possible!
Don't forget to bring your order number, which you can find on the order bag or in the subject line of
the order confirmation e-mail that was sent to you. If you placed your order by phone, please call
back from the same number.
My order has been damaged during delivery
We are sorry. The delivery man must have been a bit brusque during his run. We apologize for the
inconvenience.
You can send us your experience and attach your photos if you have them by filling out the following form.We will answer you as soon as possible to find a solution
I have been charged several times for my order. How can I get my money back?
It happens that our server suffers from malfunctions and performs a duplicate collection. This is an
anomaly beyond our control. We invite you to fill in the following form specifying the reference of
your order, the date of the debit and the amount.
We will proceed to the reimbursement of the duplicate payment on the credit card used as soon as
possible and you will be reimbursed within 3 to 10 days depending on the deadlines of your bank.
Loyalty program
Loyalty program
From the first euro spent, you earn 1 point. From 200 points onwards, you get a 10€ discount, which
you can use immediately or carry over to your next orders. All you have to do is log in to your
account and take advantage of your points!
How many points or more can I get a discount?
You can get a discount from 200 points onwards.
My point balance is zero, but I have placed several orders.
Please note that loyalty points are valid for a period of 6 months. After this period, they will no
longer be valid. You will receive an automatic email 15 days before the deletion of these points and
the day before to use them on your next order.
How many points can I use per order?
You can use your loyalty points up to 200 points per order. That is a value of 10€.
Can my points be combined with a promotional code?
Vos points de fidélités sont tout à fait cumulables avec un code promotionnel.
Where can I use my points?
Your loyalty points can be used on site, on delivery and to go
Account management and RGPD
I need an invoice, how can I get one?
We'll be happy to send you an invoice for your order. Simply fill in the following form.
I would like to change my personal data
If you wish to modify your contact information such as your delivery addresses, your telephone
numbers or your personal information (name, first name, date of birth), you can do so directly from
the "My account" section and then by clicking on "Modify".
If you wish to modify your e-mail address, we invite you to fill in the following form by indicating the
old e-mail address to be modified as well as the new one.
I want to delete my account and my affiliated data
It is your right to request the deletion of your customer account and your personal data. To do so,
please fill out the following form with your contact information (name, first name, email address,
phone number).
We will then proceed to the deletion of your account as well as the affiliated data and you will be
informed of its measures following your request by email as soon as possible.
I don't want to receive your email or sms campaigns anymore
If you wish to unsubscribe from our email campaigns, you can do so through the last email you
received from our aprt. You just have to click on the link at the end of the email that invites you to
unsubscribe from our newsletter. You can also go to your customer account and click on "newsletter"
or "SMS" and unsubscribe.
If you want to unsubscribe from our SMS campaigns, you just have to take the last SMS you received
from our services and send STOP to 36184.
Please note that by unsubscribing from our newsletter and SMS campaigns, you will no longer
receive your exclusive offers or promotions.
